Thank you for choosing and shopping with Baked, we consider it a privilege.
Your satisfaction is important to us. As such, we are proud to be the 1st online self-tanning boutique in Singapore to offer an easy and hassle-free return policy. If for any reason you are not 100% satisfied with your purchase, you can return the item and request for an exchange for a brand new piece.
- Used products (eg. opened bottles, used mitts).
How to make a return?
1. Pack the item(s) securely in the original product packaging (in the individual clear plastic provided). All parts and accessories must be included. All items must be returned in original, unworn condition (accessories must be intact) within 7 days. 2. Print out the Return Request Form, fill in the necessary information and enclose it with the return item(s). Otherwise, the processing of refunds will be delayed. 3. Using a shipping method that allows tracking and re-delivery (e.g. Ta-Q-Bin courier or Singpost registered mail), send the return package to the following address:
What if I want to make an exchange?
If you wish to make an exchange within 7 days (i.e. after you return your item, you wish to get a different colour/size or a new design), please place a new order and in the return form, please tick 'exchange to' and indicate the order number. Once we receive your return, we will offset the purchase price of the return item against your new invoice.
Once we have received your return package, we will credit your account with Baked shopping credits and you can use these credits to offset against the value of your new invoice. In the rare event that you receive a wrong or defective item, please contact us within 7 days. Please let us know the issue, attach any relevant pictures (in .jpg format) and we will assist you as soon as possible.